How this site is built to be usable.
We test against WCAG 2.1 AA on every change to the site. Here is where we are, what we know works, and how to flag anything that does not.
WCAG 2.1 AA, end to end.
The Web Content Accessibility Guidelines, level AA, is the standard most UK organisations work to. So do we. We build the site to meet it and check on every change, rather than treating it as a one-off audit. If we miss something, we want to know and fix it.
Tests, reviews, and habits.
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Automated tests on every change
Playwright runs an automated WCAG 2.1 AA pass across every page of the site in continuous integration, including a colour-contrast check. We treat a failure as a blocker and do not merge a change while it is red.
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Lighthouse accessibility threshold in CI
Lighthouse runs in continuous integration on every change, with an accessibility score threshold that has to pass before we merge. If a change drops below the bar, the check fails.
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Keyboard checks
We check new pages with a keyboard, so interactive elements can be reached and operated without a mouse.
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Screen-reader spot checks
We spot-check forms and non-trivial interactive components with screen readers such as VoiceOver and NVDA.
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Plain language as a default
Copy is written in clear, direct British English. Long paragraphs are broken up. Headings are used in order. Links say where they go.
Defaults that help, by design.
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Colour and contrast
Body text and primary controls meet AA contrast ratios, and an automated contrast check runs on every build. We keep the pastel accents for emphasis and interactive fills, never for body copy where contrast would suffer.
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Focus styles
Every interactive element shows a visible focus ring when you navigate with a keyboard. We do not leave keyboard focus invisible.
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Motion
The site uses very little motion. Where motion is present, it respects the prefers-reduced-motion setting on your device.
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Forms
Every input has a visible label, errors are announced in text rather than colour alone, and required fields are marked.
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Responsive layout
Layouts reflow at all common viewport sizes, and text scales with your browser's zoom and text-size settings.
What we are aware of right now.
Our automated WCAG 2.1 AA checks currently report no violations. If we become aware of one, we list it here with a target date for the fix, and it stays on the list until it is resolved.
One email, and we will reply.
If you find something on the site that does not work for you, or you have an accessibility need we are not meeting, email [email protected] with as much detail as you can share: the page, the device, the assistive technology if any, and what you were trying to do. A real person reads that inbox. We aim to acknowledge within two working days and fix material issues within ten.
Your route to escalate.
The Equality and Human Rights Commission enforces the Equality Act 2010, which is the UK law covering accessibility for private organisations like ours. If our response does not satisfy you, you can contact them at equalityadvisoryservice.com.
Reviewed quarterly, updated on change.
We review this page when the site changes in a way that could affect accessibility, and at least once a quarter. Last reviewed on 8 June 2026.
